Warranty Terms & Contitions

Warranty Terms and Conditions

Any Problems - Call Us First for Assistance

We are here to help!

Our team has many years of experience in the automotive industry, they are here to help you with any issue with parts purchased from Hoppers Heads. Calling us for assistance will save you any unnecessary time or expense with may not be covered under the terms of our warranty.

Please call us on business hours (8.00am to 4pm weekdays) on 03 97484722

Correct Product Fitment and Installation Procedures

[i] You must fully comply with any fitting requirements provided with your purchase.

[ii] If no fitting requirements have been provided, you must use your best endeavours to ensure that the parts are fitted with reasonable due care and diligence by a suitably qualified person and in accordance with the OE Manufactures instructions. 

 

Warranty Excludes - This warranty does NOT apply to:

[i][ Any part which has not been serviced in accordance with reasonable requirements and/or the manufacturer’s recommendation. 

][ii] Any product which has been damaged due to the fault of any other product component. 

[iii] Any product which has not been fitted in accordance with the listed Fitting Requirements. 

[iv] Damage to the product from a failure of the owner to properly repair the product or any other product component which effects the product. 

[v] Damage to the product due to airborne contamination (or ‘dusting’) entering the air intake system. 

[vi] Damage to the product caused by operations a contradiction to the instrumentation/gauge warning devices (high water temperature and low oil pressure, etc.) and includes a ‘dry-start’ condition. 

[vii] Damage to the part associated to the incorrect timing or caused by faulty ancillary components. 

[viii] A part which is incorporated in a product which hand been fitted with an aftermarket turbocharger or supercharging system, or has been modified in any way to obtain additional horsepower/torque. 

[ix]  Transportation/freight damage: where Hoppers Heads  has organized the freight and also included the freight charge on the sales invoice, you have enjoyed the benefits of cheaper freight rate due to our established bulk freight rate. However, Hoppers Heads are not the carrier and therefore, will not be held responsible for any damage or loss incurred in the transportation process. All claims are to be taken directly with the Freight forwarder concerned. Hoppers Heads cannot guarantee that their decision will be in your favour. 

[x] Products installed into marine and industrial engines which have not been run-in on a dynamometer. 

[xi] Failure from incorrect machining and incorrect cleaning of the head or block surface. This includes incorrect rake on the cutter (or other settings) and the use of a flap disc (or similar products) used on the block or head surface. This includes the cleaning of the block surface with abrasives - include sand paper or flaps wheels. If the block need machining you need to deck it correctly. Regarding cleaning -  we recommend scrapping and the cleaning away of any contamination. 

[xiii] Any product incorporated into an engine which is found to have been over-sped/over revved, over loaded/lugged, or not serviced in accordance with the manufacturer’s service intervals. [xii] Freight charges, travelling time for mechanics, fault find or diagnosis time, towing, demurrage, downtime and charges for hire vehicles are not covered under Hoppers Heads warranty and such charges will not be reimbursed, regardless of the circumstances. 

[xiv] Labour charges exceeding the established rate of $80 per hour, or specified by the VACC/MTA recommended hourly rate, and job times in excess of job time frames established by the VACC. 

[xv] Unauthorised repairs, alterations or dismantling of any description. 

[xvi Wear and tear from normal operation. ] 

[xvii] Second hand/used parts. The warranty only covers new parts/unused parts. 

 

Warranty Benefits

Parts:

Hoppers Heads will supply free of charge all components required to rectify any authorised claims and also reserves the right to supply used components in certain circumstances. 

Labour:

Labour rates and repair times have been set by Hoppers Heads at $80 per hour, or based on the VACC/MTA Standard Time information, to accommodate repairs undertaken outside of our workshop. Any ‘out of workshop repair’ which exceeds $80 per hour or the VACC hourly rates and times will not be reimbursed, regardless of circumstances.